Refund policy
Refund & Return Policy | Chamber of Chapters
Last Updated: August 23, 2026
Chamber of Chapters creates curated and surprise-based reading experiences, including our Blind Date with a Book products. Because our products are selected and prepared specifically as surprise experiences, we do not accept general returns or exchanges simply because a customer does not like or enjoy the book they receive.
1. General Returns
All sales are considered final unless an item arrives damaged due to shipping or the customer receives an incorrect item.
We do not accept returns or provide refunds because:
- You do not enjoy the book you received.
- The book is not what you expected.
- You have already read the book.
- The book is not your preferred writing style, characters, plot, or ending.
- You changed your mind after receiving your order.
Because Blind Date with a Book products are intentionally designed to be a surprise, the book you receive is part of the experience.
2. Damaged Items
If your book or another product arrives damaged as a result of shipping, please contact Chamber of Chapters within 7 calendar days of the date your order was marked as delivered.
To be eligible for a replacement or refund, you must provide sufficient proof of the damage. This may include photographs of:
- The damaged product
- The packaging in which the product arrived
- Any visible shipping damage to the package
Chamber of Chapters will review the information provided and determine whether the damage qualifies under this policy.
If the claim is approved, you may choose between:
- A replacement, if the item is available; or
- A refund to your original payment method.
3. Incorrect Items
If you receive an item that is different from what you ordered, you must contact Chamber of Chapters within 7 calendar days of the date your order was marked as delivered.
To verify the claim, you must provide:
- Your order confirmation number; and
- Proof that the item received is different from the item ordered.
If Chamber of Chapters confirms that an incorrect item was sent, you may choose between:
- A replacement item, at no additional cost; or
- A refund to your original payment method.
You will not be required to return the incorrect item unless Chamber of Chapters specifically determines that a return is necessary.
4. Reporting Deadline
All claims involving damaged or incorrect items must be submitted within 7 calendar days of the delivery date.
Claims submitted after this 7-day period will not be eligible for a refund or replacement.
Customers are responsible for inspecting their packages and products promptly after delivery, even if they do not immediately open or use the product.
5. Proof of Claim
Chamber of Chapters reserves the right to request photographs or other reasonable documentation before approving a damage or incorrect-item claim.
Providing proof of a claim does not automatically guarantee approval. Claims will be reviewed individually to determine whether they meet the requirements of this policy.
6. Return Shipping
If a return is determined to be necessary, responsibility for return shipping costs will depend on the circumstances of the return and will be determined at the discretion of Chamber of Chapters.
Customers will be provided with return instructions when applicable.
7. Refund Processing
Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on the customer's payment provider or financial institution.
8. Blind Date with a Book Disclaimer
Chamber of Chapters cannot guarantee that a customer will love, enjoy, or connect with the book selected for their Blind Date with a Book.
The purpose of the product is to discover a story you may not have selected for yourself. Not enjoying the book is not considered a defect and does not qualify for a refund or exchange.
9. Goodreads Information
Customers may optionally provide a link to their Goodreads profile when purchasing a Blind Date with a Book.
When provided, Chamber of Chapters may use the customer's Goodreads profile to help select a book they have not already read.
Providing a Goodreads profile is completely optional and is not required to purchase a Blind Date with a Book.
While we will make a reasonable effort to avoid sending a book that appears on the customer's Goodreads reading history, we cannot guarantee that a duplicate book will never be selected. Goodreads information may be incomplete, outdated, or unavailable, and customers are ultimately responsible for the information contained in their Goodreads account.